Dr. Harvey and Dr. Malzberg break down the operational blunders that turn patients away and drag psychiatric practices down. They look at how overloading prospective patients with paperwork, like requiring old medical records or obscure documents just to get an intake, effectively creates a "sales prevention team." They also cover the chaos of bad EHR systems designed without clinician input, plus the confusing, constantly shifting referral paths that leave patients and doctors in the dark.
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