A family of seven is trapped in a caravan and shed after a leaking toilet spiraled into a ten-month mold catastrophe, all due to Suncorp’s botched insurance response. Contractors delayed, contaminated rooms, and nearly destroyed $480,000 worth of Indigenous artist Lani Balzan’s culturally vital artwork—threatening to toss it in a skip bin without respect. Suncorp admits mistakes, says repairs are urgent, and has offered minimal compensation for emotional loss, but the claim remains unresolved as AFCA weighs in, holding insurers accountable for contractor-caused damage.
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