Can a digital first collections strategy improve recovery while keeping the human touch?

Adam Parks sits down with Jason Hinkle of Shepherd Outsourcing, LLC to explore how agencies are building data driven collections operations that combine technology with skilled collectors. They discuss omnichannel debt collection strategy, CRM systems for debt collection agencies, and how to train modern debt collectors to operate effectively across digital channels.

If you're modernizing agency operations, this conversation offers practical insight. Listen now and explore more episodes at ReceivablesPodcast.com.

Podcast Website:
https://receivablespodcast.com/videos/digital-first-collections-strategy-hinkle

Guest Website:
https://www.shepherdoutsourcing.com/

Guest LinkedIn:
https://www.linkedin.com/in/jasonchinkle/

digital collections strategy,
omnichannel debt collection strategy,
data driven collections operations,
collection agency technology strategy,
crm systems for debt collection agencies,
modern debt collectors training,
receivables management strategy

#digitalfirstcollectionsstrategy #jasonhinkle #omnichannelcollections

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