"We’re saving 15 minutes per question": The Australian Retirement Trust’s Adam Fitzhenry on how the People team is safely answering questions at scale with AI
In his latest fireside chat, Josef Co-founder & CEO Tom Dreyfus sits down with Adam Fitzhenry, General Manager, People Services and Enablement at the Australian Retirement Trust (ART).
As Australia’s second largest superannuation fund, ART is no stranger to operating at scale. The fund manages $330 billion for its more than 2.4 million members.
Inside the business, its 3.2k employees would flock to Adam’s People team with question after question, but more often than not, the questions would be the same.
The People team needed a safe, reliable way to answer these questions at scale. That way, the business could get the information it needs fast, and Adam’s team would be free to focus on the strategic, higher level work only they can do.
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