West Omaha residents are furious after being without internet for over two weeks, blaming Quantum Fiber (AT&T-owned) for broken promises and lack of local support. Customers like Ann Murphy, cut off for 15 days, say restoration dates keep slipping, while daily life suffers—no online access, no yard watering during heat. Frustrated users demand direct local contacts instead of remote support, while regulators like Nebraska’s Tim Schram push for better utility coordination to prevent digging damage. Though the Public Service Commission has limited power, they’re escalating to the FCC—and some customers are switching providers just to file formal complaints.
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