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How Clay Turned Support Into a Talent Engine I George Dilthey

The Squawk
Dela

What if support wasn't just a cost center, but your company's best talent pipeline?


That's exactly what George Dilthey, Head of Support at Clay, built - a system that recruits new grads into support, then rotates them across the business. In this episode, George breaks down how to:

  • Turn support into a talent exporter that feeds product and GTM teams
  • Develop expert generalists ready for an AI-driven workplace
  • Build structured career pathways that retain top performers


Follow The Squawk podcast for hot takes and big ideas in CX - perfect for your commute and packed with insights you can actually use.


Timestamps:

00:41 - Intro to George & Clay

03:38 - Inside “The Wheel” rotational program

08:02 - AI, new grads & the rise of the “expert generalist”

12:00 - The Wheel as a talent engine for Clay

22:05 - Lightning Round


Where to find George:

LinkedIn: https://www.linkedin.com/in/george-dilthey/

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