What does it take to build an AI voice agent that people will talk to for 44 minutes about their own blind spots? Your360 AI found out, one call at a time.
In this episode of Just Now Possible, Teresa Torres talks with Jared Goralnick (Co-Founder and CEO), Eda Goksel Jackson (Head of Design), and Alex Krasun (AI Engineer) at Your360 AI. Their product brings interview-based 360 degree feedback, once reserved for the C-suite, to anyone. A voice AI coach named Tam runs the self-discovery call, interviews each feedback provider, and walks the recipient through their report.
They get specific about what it took: replacing a single prompt with state machines so Tam doesn't lose the thread, moving from Retell to LiveKit to control every layer of a cascading voice stack, and running AI evals with personas built from calls that failed. Then comes the hard part: synthesis that is accurate, corroborated, and genuinely anonymous.
You'll hear how they balance observability against sensitive data, why reasoning models are a poor fit for voice, and how structural and substantive eval passes catch both outright mistakes and missed patterns.
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