Maryia, Vitaly, and Anupam sit down with Asya Isakova — an organisational psychologist who's been studying how people function at work since 2007 — to explore her BeyondQuality research on trust in teams. The most counterintuitive finding: trust matters most in hierarchical organisations, precisely the ones that tend to destroy it with KPIs and approval chains. In high-hierarchy teams, subordinates decide what information to share based on whether they trust their manager — and if they don't, the entire decision chain corrupts. The conversation unpacks how lack of trust works like a tax: full workdays wasted on two-minute tasks, teams of 20 writing reports instead of working, $15 purchase orders going through five approvals. Why vulnerability — the core of trust — is the hardest thing for leaders to accept. And why preventive quality work like pair programming or shifting testing left simply cannot start without trust: you can't prove a prevented bug, so if nobody trusts you, nobody lets you try.
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