Clémentine Lacombes-Ménassol, Human Resources Director at Hotel du Cap-Eden-Roc

In this episode, Clémentine Lacombes-Ménassol, Human Resources Director at Hotel du Cap-Eden-Roc, unveils the behind-the-scenes of managing a team of 586 employees. She shares her modern vision of HR, centered on human values, continuous learning, and constant adaptation to new generations. The goal : to transform each employee into an "artisan of paradise," passionate about their profession and deeply connected to the hotel's unique soul

🔹 What is Clementine's mission at Hotel du Cap-Eden-Roc ?
🔹 How many people work in the HR department at Hotel du Cap-Eden-Roc ?
🔹 Do all members of the HR department have the same role ?
🔹 What is the onboarding process at Hotel du Cap-Eden-Roc ?
🔹 Was the "Reference Palace" training tailor-made by the former general manager ?
🔹 What happens after onboarding in an employee's life cycle at the hotel ?
🔹 What do employees do during the hotel's winter closure ?
🔹 What is the hotel's secret to maintaining such a high level of excellence ?
🔹 Are values particularly important at Hotel du Cap-Eden-Roc ?
🔹 Why are values so important at the hotel ?
🔹 Are these values the foundation for employee behavior and guest care ?
🔹 Are these core values innate rather than taught ?
🔹 What specific skills are taught to employees ?
🔹 What is the importance of quality of life at work at the hotel ?
🔹 How does the hotel ensure employee happiness and high return rates ?
🔹 Can you describe the e-learning program available to employees ?
🔹 Is the e-learning program offered free of charge to employees ?
🔹 Are there specific training programs for managers ?
🔹 Is the partnership for manager training with Cornell University in the US ?
🔹 How does the hotel adapt its traditional heritage to the needs of the younger generation ?
🔹 Has Clementine had a mentor or a significant encounter in her career ?
🔹 What are Clementine's three most important personal values at work ?
🔹 Does not taking things for granted imply adaptability to change ?