A River Forest woman fell victim to a sophisticated Icelandair scam after clicking a fake live chat link, paying $4,000 more for fraudulent “flexible” tickets while her original booking vanished without a refund. The scammer even logged into her account to cancel it — but Icelandair says they never sent that email. After ABC7’s I-Team intervened, American Express reversed nearly all the fraud — despite claiming she was past the reporting window — because the scammer stalled her. This is a wake-up call: always verify contact info directly from official sources — never trust links or numbers from random online searches.
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