In this episode of Ninestone: Stacked to Scale, Alex Polamero and Dr. Tom Tonkin welcomed Mark Tuggle, founder and CEO of Telos Bookkeeping. Together, they dive into how hybrid work models—combining onshore and offshore teams—can fuel growth, efficiency, and scalability in financial services.

Mark shares his journey from military service and ministry to leading a global accounting firm. He explains how hiring challenges in the U.S. led him to build successful offshore teams in the Philippines, Pakistan, and India, and why strong systems, clear processes, and the right tech stack are vital for success.

The conversation covers practical strategies for balancing offshore back-office work with onshore client-facing roles, while addressing challenges like time zones, security, and trust. Mark also emphasizes culture, professional development, and connection as keys to retention and team enthusiasm.

 

Topics Include:

  • Embracing the Hybrid Work Model
  • Addressing Client Concerns About Offshoring
  • Structuring Hybrid Teams for Scalability
  • Building Culture and Trust in Distributed Teams
  • Choosing the Right Tech Stack for Growth

 

Connect with Mark & Telos Bookkeeping:

LinkedIn

Website

 

Connect with Ninestone Partners:

Website

Linktree

 

Produced By: Social Chameleon

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