When AI Writes the Performance Review, Who Was Actually Watching?

(with guest Jaime Akers, VP of Team Member Relations at Hilton Grand Vacations)

For two years, an employee's performance reviews were drafted by AI and lightly edited by her manager, and she only found out because the tool credited her with a project she never touched. The AI isn't really what stings. It's the question underneath it: has anyone actually been paying attention to her work? Now HR has to decide whether this is a performance management failure, a documentation integrity problem, or both, and what it means for every review that manager has ever delivered.

What you'll hear in this episode:

• Why the first move is to pause and notice your own thinking before bias quietly becomes your conclusion
• Why your AI acceptable-use policy, not your personal judgment, has to anchor the investigation, because consistency breeds credibility
• How a "hallucinated" project might actually be a botched redaction, and why that still doesn't let the manager off the hook
• Where a policy violation ends and a coaching moment begins, and why the cover-up is usually what turns one into the other
• Why a performance review is a moment of connection, not a writing exercise, and what repair looks like when that connection breaks
• The case for one-page policies, since legal and compliance are usually the only ones reading page two

About Jaime Akers:
Jaime Akers is vice president of Team Member Relations at Hilton Grand Vacations, where she leads the Team Member Relations Center of Excellence in the Human Resources department and initiatives focused on employee relations and leadership partnership. With over two decades of experience spanning hospitality, gaming, technology, financial services and human resources, Jaime is passionate about building people-centered workplaces that balance human connection with business performance and the evolving future of work. She is a global HR executive, doctoral researcher and advocate for modern leadership practices that foster trust, accountability, and engagement.

Outside of work, Jaime is a member of a running club in Las Vegas and recently completed the Ragnar Trail Soldier Hollow relay in Utah with her team. She adores her husband and two children and brings energy, curiosity and a commitment to growth into everything she does. Those same qualities shape her leadership approach and reflect her belief in continuous learning, both professionally and personally.

HR Voices is a podcast by AllVoices, the employee relations case management and whistleblower hotline platform built for situations exactly like this one. Learn more at allvoices.co.