Meta’s Oversight Board just dropped a bombshell, slamming the company for a broken account-deactivation system that’s unfair, opaque, and leaves users stranded—especially those paying for “Meta Verified” who get zero help when their accounts vanish. After reviewing a journalist’s case involving threats, the board found systemic human rights issues and a dangerously vague two-tiered ban system with no clear rules. Automated errors routinely destroy accounts, and appeals rarely get traction. The board demands transparency, clear violation explanations, and accountability—especially around AI’s role in moderation—calling for a system that actually serves users, not just algorithms.
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