In this episode of All Things Quality, we talk with Darshi Bassi, quality improvement advisor at Mayo Clinic, about her quality journey, digital transformation, and the role of Quality 4.0 in healthcare.
Darshi shares lessons from her “My Quality Story” article and discusses how systems thinking, process improvement, AI, automation, and classic quality tools can help organizations improve — when they are used with purpose, discipline, and a clear focus on people and outcomes.
Also included is our “Quality News You Can Use” segment featuring ASQ updates, member resources, upcoming events, certification support, and more.
