In this episode of The GBQ Podcast, host Sarah Stirk sits down with Seamus Coen, General Manager of Rusacks St Andrews Hotel. During their discussion, we learn:
The importance of hospitality, leadership, and teamwork in creating a world-class experience for guests
How communication and recognition empowers his team to deliver exceptional service
How focusing on attitude and a willingness to go the extra mile creates a positive team culture
Why the Rusacks must continually innovate and improve to maintain the hotel’s reputation and success
For many, it is THE golf hotel. Look at any iconic picture of the Auld Grey Toun and there is the Rusacks St Andrews. Its place in golfing history is as assured as its position halfway up the 18th fairway of the Old Course.
But such legendary status also requires endless excellence. Charged with ensuring guests get the experience they desire and deserve is General Manager Seamus Coen and we learn how it’s achieved in the latest episode of The GBQ Podcast.
He talks to Sarah about being at the helm during a time of great change – with the hotel having gone through a huge transformation which has transformed the landscape not only of the building but of the business.
Find out more by visiting https://www.gbqdigital.com/.
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