E98: Writing better procedures part 1: Action verbs, human factors & more

Why are so many procedures technically accurate, but barely workable in practice?In Part 1 of this two part series on procedural systems, we unpack the technical side of writing better, more useable procedures: exploring how to reduce safety clutter, choosing the right type of rule, and structure instructions so they support work.We unpack:• Types of rules: performance goal vs. process vs. action rules & how they limit or enable discretion• Formatting: Action-verb steps, concrete language & single-action steps• Critical steps: Highlighting actions where mistakes cause immediate or unrecoverable harm• Warnings & alerts: What guidelines and research suggests about effective warning placementAnd more.In Part 2, we go beyond technical writing and structure to unpack procedures from a Resilience Engineering and Safety-II perspective – procedures as resources for action.Resources & Links:Website & Articles: https://safetyinsights.orgSupport the channel: https://buymeacoffee.com/benhutchinson