Why do we rush to fix problems before we actually understand them? With Nirmala Saneechur I talk about Lean management, what it means to deliver quality at the right time rather than just on time, and why spending a full day understanding a problem is not wasted time. We get into what waste really means in a software project, including the story of 15 features a client never used, and how working in silos creates the kind of back-and-forth that slows everything down.

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