What does it take to build a successful executive career across industries—and ultimately become Chief People Officer for an NFL organization?
In this episode of Candid with Candidates, Jenn Hahn speaks with Shaun Mayo, Chief People Officer for the Arizona Cardinals, about his career journey from leading human resources initiatives in major retail organizations to overseeing people strategy for one of the NFL's most recognized franchises. Drawing on more than two decades of leadership experience, Shaun shares the principles that have guided his career and the lessons he's learned while helping organizations build stronger teams and more effective cultures.
Throughout the conversation, Shaun explains how the role of Human Resources has evolved beyond administrative responsibilities into a strategic business function that drives organizational performance. He also reflects on his transition from retail to professional sports, discussing why transferable leadership skills, curiosity, and a strong understanding of business can create opportunities across industries.
Throughout the episode, Shaun shares insights on:
- What the Chief People Officer role looks like within an NFL organization
- Why effective HR leaders must first understand the business they support
- How his experience in retail prepared him to lead people strategy in professional sports
- The leadership qualities he consistently looks for when hiring executives
- Why storytelling and authenticity can set candidates apart during interviews
- Lessons learned from leading organizational transformation and large-scale change initiatives
- The importance of balancing policy with business objectives
- How professional communities and continuous learning contribute to long-term career success
- Why curiosity, resilience, humility, and empathy remain essential leadership qualities
Shaun also offers practical advice for professionals pursuing executive leadership, emphasizing the importance of understanding your personal leadership style, communicating your value beyond your résumé, and approaching interviews as opportunities to demonstrate character, not just qualifications. He shares the interview framework that has helped him throughout his career and explains why the most successful candidates focus on helping organizations understand who they are as leaders.
Whether you're an HR professional, business leader, hiring executive, or someone looking to advance your career, this episode provides practical leadership insights on navigating career transitions, building high-performing teams, and creating lasting organizational impact.
🎧 Listen now to learn how strategic leadership, authentic communication, and a people-first mindset can create opportunities across industries and prepare you for executive success.
Guest Links:
Connect with Shaun Mayo: https://www.linkedin.com/in/shaun-mayo-mba-sphr-a6b5b01b/
Arizona Cardinals: https://www.azcardinals.com/
National Society of Retail Professionals: https://retailprofessionalsociety.com/
Next Steps:
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