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I'm sharing a frustrating refrigerator delivery as a real-life lesson in how communication can shape—or damage—a customer’s entire experience.
In this episode, Pam discusses:
- Every customer interaction is a first impression.
- Third-party vendors still reflect your brand.
- Clear, honest communication matters.
- Customer service teams need communication training.
- Companies should review the “first mile,” not just the last mile.
Strong customer service means treating people with respect, cutting through the clutter and doing everything possible to resolve the issue the first time.
Is your company saying the same things over and over but the message isn't getting through to your staff or clients? It seems like a great time to schedule a Communications Audit and make sure your messaging is clear to everyone.
Let's schedule a time to talk if you are interesting in supporting your staff.
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To contact Pam about conducting a speaking, team training or coaching connect on LinkedIn https://www.linkedin.com/in/pamelalippitt or visit www.pamelalippitt.com
Pamela Lippitt is CEO and Chief Communicator of Pamela Lippitt Communications is a public speaker, workshop trainer and helps people improve their communication skills.
She helps you amplify your voice, to create confident, empowered leaders. Pamela Lippitt Communications, LLC is Pam’s 2nd entrepreneurial venture. She established Mail-Eze, a direct mailing services company, in 1986. Then in 2010, Pam was recruited to be the Executive Director of small nonprofit Pam led a growing non-profit organization, giving it a prominent voice in Michigan. She has served as a board member in several organization and is a proud volunteer mentor in the TechTown Detroit’s Professional Services Network “Ask an Expert" program. Having led from both sides of the table, Pam knows what it takes to lead and to advocate. Pam is a strong advocate for working women and co-founded the Jewish Working Women’s Network.
Pam is a life-long Michigander and has a BA in Communications from the University of Michigan.
