Discover how digital wallets and verifiable credentials are moving from pilots into real-world adoption, while revealing a critical gap: someone still has to accept the credential. Heather examines the verifier’s perspective, particularly as regulation accelerates digital identity adoption across Europe.
This episode explores why compliance alone is not enough to create meaningful value. Heather considers how credentials could reduce manual review, fraud, data retention, and onboarding friction, while improving customer experience. The key question is simple: when a credential arrives, what old process goes away?
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