Evan Kaldelis, Global Deputy CEO of Fintech firm 3S Money, discusses his approach to integrating AI and human interaction within the fintech sector on Paradigm Shock. Emphasizing a personalized strategy for SMEs, Evan elaborates on why human-led processes are essential in specific areas of fintech, such as customer service, while AI is embraced for operational tasks. He argues for a human-centered model in regulated financial environments where determinism and risk minimization are crucial. This podcast episode is an insightful look into how fintech can leverage technology while still prioritizing the quality of human connection. This episode concludes with a brief discussion on the complexities of global payment systems.
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