What if AI agents could finally break down the silos that have frustrated teams for decades? And what if freeing humans from task-based work actually creates the workplace we've always dreamed of?
In our first episode of Season 2, and Part 1 of 2, we welcome Matt Tabor, organizational performance expert and founder of BCGN Group, to explore a future that's closer than you think. In addition to spending 25+ years empowering companies and leaders to cultivate adaptive organizations, Matt lead teams at Zendesk watching AI transform not just technology, but how teams think, connect, and create value together.
The Big Questions We Tackle:
What does work look like when AI handles 65% of our tasks? Matt has some killer predictions for 2030 where autonomous agents manage the transactional work, while humans finally get to focus on what we're actually good at—the subtle, complex, context-rich questions that drive real business growth.
At its core, this conversation is about fundamentally reimagining what it means to be on a team.
Matt introduces three critical human roles emerging right now:
-
The Boss - Building and managing AI agents
-
The Evaluator - Using business context to assess AI outputs
-
The Superhuman Contributor - Bringing deep expertise that machines can't replicate
The Hard Truths
We dig into why so many organizations skip the most critical steps between strategy and execution, and how that creates the chaos teams live with every day. Matt reveals what happened when one company tried—and failed—three times to implement the right KPI model, and what it looked like the fourth time when it finally worked.
What You Can Do Right Now
The conversation gets practical fast. Matt offers concrete steps teams can take today:
-
Pick 2-3 tasks and hand them completely to AI (yes, completely)
-
Spend one hour a week thinking about your team's higher purpose
-
Rebuild your critical thinking muscles before it's too late
The Unexpected Hope
By the end of this conversation, you might find yourself actually excited about an AI-powered future. Because when agents handle the task work, humans finally get freed up to do what we've been squeezed out of for years—building real relationships, creating breakthrough insights, and focusing on what actually matters.
Connect with Matt
Resources Mentioned
