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When does an employee mistake become a pattern, and how can leaders tell the difference?
In this episode of The Business Fix, Chrissy and Josh explore why business owners and managers often overreact to isolated mistakes while overlooking patterns that signal bigger problems.
You’ll learn the Three C’s of better leadership decisions: Curiosity, Context, and Conclusion. Discover how negativity bias affects decision-making, why jumping to conclusions can damage psychological safety, and how fear causes employees to hide problems instead of solving them.
Chrissy and Josh also explain why you can’t coach a vibe, but you can coach behavior. They share practical ways to identify, document, and address workplace behavior while responding proportionally to employee mistakes.
If you’re a small business owner or manager looking to improve leadership, employee performance, accountability, and workplace culture, this episode will help you make better decisions with less panic and more clarity.
The habits that built your business can become the bottlenecks holding it back. We help leaders eliminate culture drift, reduce conflict, strengthen accountability, and build a company that thrives without them in every room. Because kindness without clarity is expensive avoidance. Learn more at https://businessfixpodcast.com.
Tired of keynotes that inspire your team for an hour but change nothing on Monday morning? The Business Fix Live delivers practical tools for stronger leadership, better accountability, healthier culture, and real business growth. Book Josh and Chrissy for your next keynote, summit, or manager workshop at https://businessfixpodcast.com.
Still hearing, “Nobody wants to work anymore”? It’s time for a better strategy. Join Chrissy and Josh at the BIG Summit in Cleveland on October 15 at 10:15 a.m. for practical tools to build a culture that works and lead with clarity. Get tickets at https://cose.org and use code Troche26 for your attendee discount.
If you're looking to get help with your culture, or to help out an entire group, reach out to Josh and Chrissy today! We would love to see how we can help you, your business, or your event. Contact us!
🎙 Ready to Fix What’s Holding Your Business Back?
The Business Fix podcast delivers real-world strategies to grow your business, lead your team, and reclaim your time. New episodes drop weekly—packed with insights for business owners and managers who want to do better.
🔗 Connect with Chrissy and Josh at https://www.businessfixpodcast.com/ for more tools, support, and clarity.
Enjoy the episode? Leave us a review, share it with your leadership team, and let us know your biggest takeaway in the comments!
