Richard Chambers talks with Justin Greenberger, Optro's Chief Customer Officer, about his journey from GE internal audit and enterprise IT to leading customer success at a practitioner-founded SaaS company.
The episode covers how practitioner experience shapes customer engagement, methods for measuring customer health and proving hard ROI (including reclaimed reporting time and reduced SOX hours), and strategies for aligning audit technology with broader company priorities.
They also discuss the practical adoption of agentic AI and autonomous testing—change management, human-in-the-loop governance, traceability to build trust, and tactical advice CAEs can use to start their AI transformation journey.
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