Pre-Sales, Trust & Content: Power Hour Podcast #28 - Dian Taylor

Six-time Microsoft MVP Dian Taylor went from HR to leading with pre-sales demos that actually solve problems. We unpack how to listen, build trust, avoid “feature fireworks,” and create content without burning out - plus what’s real vs hype with Copilot and Copilot Studio for Dynamics 365.What you’ll learn:1. Pre-sales doesn't mean implementation: why “lightweight” discovery + tailored demos win2. The trusted-advisor stance: listen for pain, not features3. Smoke-and-mirrors (ethically) and the Tell-Show-Tell framework4. Consistent content without burnout (cadence, unique POV, seasons)5. Where Copilot/Copilot Studio shines today in Sales & Customer Service6. Community as a career accelerant; learning as a forever-skillTimestamps:

00:00 Intro & Dian’s path from HR → Dynamics 365 (6x MVP)

05:56 Skills that separate great pre-sales engineers

12:14 The sales bit; Tell-Show-Tell

18:07 Community + content: filling the “no more training” gap

23:16 Finding your lane & staying consistent

31:58 What’s exciting in Copilot Studio right now

37:39 Navigating constant change without overwhelmLinks:

👉 Learn with us: Powercademy.com

👉 Dian’s blog: https://d365goddess.com/ | YouTube: https://www.youtube.com/@D365Goddess

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