Season 4, Ep. 26: Understanding Internal Customers and Leadership Accountability

In this episode, Keaton Turner starts with a voicemail from Dan in Minnesota, discussing productivity hacks like recording multiple episodes in a day. He shares tips on selecting podcast guests and announces a call for listener auditions, featuring Carl Moniz as the first guest. Keaton explores identifying real customers within a company, emphasizing the importance for roles like project managers, marketing, HR, and payroll to understand their internal customers. He discusses evaluating employees based on customer satisfaction and reflects on his leadership responsibilities. The episode ends with a call to action for employees to identify and serve their customers and invites potential podcast guests to audition.