What people believe is how they behave. If you're using arguments to try changing someone's rules, opinions, decisions or perspective, you aren't likely to change their beliefs. Same belief. Same behaviour. Nothing changes, but the arguments can turn into a power struggle that frustrates everyone. If that person is a gatekeeper, that is, someone whose decisions and rules affect you, then you want the gatekeeper to listen to you. Here's a way to be heard, and understood.
Dr. Deborah Sword is a conflict specialist with decades of experience and training to share.
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