Totally Rewarding Chats | Ep. 49: Best Practices in HR and a New Age Employee

In this episode, Shayna Cooke from Dominion Payroll shares her journey from education to HR leadership, her approach to building effective programs, and how AI is transforming HR and payroll operations. Discover practical insights on change management, employee engagement, and leveraging technology for organizational growth.

Chapters

00:00 Introduction and Background

10:33 Best Practices in HR and Operations

19:01 Innovations in Employee Management

19:45 Embracing AI in the Workplace

24:11 Transforming Customer Support with Digital Employees

27:37 AI's Impact on Employee Roles and Responsibilities

30:48 Enhancing Performance Management with AI

36:25 Navigating Change Management in AI Adoption

41:02 The Future of AI and Human Collaboration