Healthcare runs a 1980s model in 2026 | Aaron Miri, Baptist Health

Christina Farr sits down with Aaron Miri, Executive Vice President and Chief Digital & Innovation Officer, Baptist Health, to talk about where AI is changing how a health system runs, and where liability, privacy law and payer friction still slow it down. Aaron explains why Baptist hasn’t hired a help desk agent in over 18 months and why he thinks AI will replace future hiring more than current roles. He also makes the case for a universal patient identifier, calling it the “primary key” AI in healthcare is missing.—Join Christina for upcoming webinars:10/8 - Why Are Hospitals Hiring Chief AI Officers? https://streamyard.com/watch/VjvVZiDN8ZMH 10/13 - Verifying AI in Medicine: Is Healthcare AI Actually Ready for Deployment? https://streamyard.com/watch/GwsSXwdikhMw 10/28 - Type 2 Diabetes & Cardiometabolic Care: Wearables, AI & GLP-1s https://streamyard.com/watch/uAuwCzUEJTCF 11/3 - Is It Finally the Moment for Alternative Plan Design? https://streamyard.com/watch/ereM3aB58XK4 —LINKS: Nature Medicine study comparing general-purpose LLMs with clinical AI tools: https://www.nature.com/articles/s41591-026-04431-5 Utah’s AI prescription renewal pilot (Doctronic agreement): https://ai.utah.gov/agreements/doctronic/ NHS Spine: https://digital.nhs.uk/services/spine HITAC: https://www.healthit.gov/hitac/committees/health-information-technology-advisory-committee-hitac 

Chrissy Farr on YouTube: https://www.youtube.com/@LiferswithChristinaFarr Chrissy Farr on Instagram: https://www.instagram.com/cfarr/ Subscribe to the Second Opinion Newsletter: https://secondopinion.media/ Chrissy’s Book: The Storyteller's Advantage: https://www.chrissyfarr.com/books —FOLLOW:Aaron:https://www.linkedin.com/in/aaronmiri/ https://x.com/AaronMiri 

Chrissy:https://www.linkedin.com/in/christinafarr/ https://x.com/chrissyfarr 

Second Opinion Media:https://www.instagram.com/second.opinion.media/ https://x.com/second_op_media —TIMESTAMPS:

(00:00) Lead in(00:29) Intro(01:22) ER experience breakdown(03:39) Fixing intake friction(06:26) Clinical AI shortcuts(10:04) Liability and tort reform(14:04) Universal patient ID debate(20:54) Patients versus clinician AI(24:50) Automation and admin jobs(27:42) Automation shrinks back office(29:18) Claims and same day payment(33:20) Cutting costs without knee jerks(35:50) Profit pools and public programs(39:06) Ending payer provider resentment(43:57) Free markets and funding innovation(46:45) Paying for clinical AI(48:26) Good enough AI in practice(50:59) AI risk versus status quo(53:03) Wrap