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One of the most surprising truths about medical malpractice is this: the work that prepares you to become a strong defendant is the very same work that helps prevent lawsuits in the first place. It's the work that strengthens your relationships with patients, your spouse, your children, your colleagues, and your friends. At the heart of all of it are two skills: compassion and communication.
In today's episode, I sit down with Heather Hansen, a medical malpractice defense attorney and expert in effective communication. As surgeons, most of us will face a lawsuit at some point in our careers. Yet no one teaches us how to navigate that experience, or how to become the kind of defendant a jury can trust.
The research is clear: patients are less likely to sue physicians who communicate with empathy, authenticity, and compassion. Heather has spent decades defending physicians in the courtroom, and she shares a fascinating perspective from the other side of medical malpractice. The defense attorney's job is to humanize the physician and tell the story of a compassionate, thoughtful surgeon who genuinely cared for their patient. The good news is that is a skill set that can be developed long before you're ever named in a lawsuit.
In this conversation, you'll learn how to better understand the game of medical malpractice, see the key players through a different lens, communicate more effectively under pressure, and cultivate the qualities that not only make you a stronger defendant but a better surgeon and leader.
For more than 20 years, Heather Hansen defended physicians, healthcare providers, and hospitals in medical malpractice litigation. During that time, she mastered the art of communicating with compassion, credibility, and charisma when the stakes couldn't have been higher. Today, she teaches those same communication strategies to leaders, teams, and healthcare professionals around the world. You can learn more about her on her website here. Follow her on LinkedIn here.
