This week, hear a chat with Michael Notte about systems thinking, AI, and the human edge in insurance. Lessons in other industries can translate to software development.
Designing benefits and compensation packages using systems-thinking principles
Treating upfront communication like requirements gathering
AI chatbots for FAQs and enrollment: what works and where they hit a wall
The human edge: reading between the lines when an AI bot can't
Balancing AI tools and people when scaling
Governance and accountability: who owns the decisions an AI agent makes?
AI as reactive, not proactive and why humans still need to surface the indicators
Technical debt in insurance vs. software: shortcuts that come back to bite you
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