Let's talk about what happens when healthcare risk management meets accelerating AI innovation.
We had the honor of speaking with Michele Johns, Executive Director of Enterprise Risk and Insurance at Cleveland Clinic about how healthcare risk management is responding and adapting to new technologies, from AI-assisted chart summaries to risk-adjusted financial planning.
Michele shares a practical look at where tech is helping and where healthcare still needs strong governance, human judgment, and clear mitigation strategies. For healthcare executives, risk leaders, and anyone watching the intersection of AI and healthcare operations, this episode offers a grounded and practical view of what comes next.
Chapter Timestamps:
00:00 Preview
00:52 Michele's Healthcare Risk Management Journey
04:15 What Enterprise Risk Management Means in Healthcare
07:18 Taking a 360-Degree View of Risk
11:35 Moving Beyond Heat Maps with Risk Quantification
18:30 How AI Is Changing Healthcare Risk Management
24:35 Can AI Reduce Medical Malpractice Risk?
27:55 AI Governance and Emerging Risks
30:45 Why Risk Mitigation Is the Next Frontier
Connect with Michele on LinkedIn at https://www.linkedin.com/in/michele-johns-a97187180
Find Michele's work at https://my.clevelandclinic.org
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The Digital Healthcare Experience Podcast:
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Produced by Naomi Schwimmer
Hosted by Chris Civitarese
Edited by Eli Banks
Music by Nicholas Bach
