This episode exposes "operational blindness": invisible beliefs that feel like facts and drive poor decisions in healthcare, especially in sterile processing. Dr. Jake Tayler Jacobs explains how activity-based metrics mask real outcomes, causing delays, costs, and eroded trust.

He outlines four common limiting beliefs, shows how they become self-fulfilling, and offers practical techniques to surface and change them so organizations can become proactive, visible, and high-performing.

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