In this episode of the Business and Society Podcast, Senthil Nathan speaks with researcher and leadership expert Zach Mercurio, author of The Power of Mattering. Together they explore a simple but powerful idea: people thrive at work when they feel that they truly matter.
Drawing on research across industries, Zach explains why small everyday interactions—being noticed, affirmed, and needed—can have a far greater impact on motivation and engagement than perks, pay, or promotions. The conversation unpacks the science behind the human need to matter, why workplace engagement is declining despite rising investment in employee programs, and how leaders can intentionally design cultures where people feel seen, valued, and indispensable.
Zach also shares practical tools leaders can use immediately, including the “NAN” model (Noticed, Affirmed, Needed) and the concept of a mattering audit to assess whether organizations are creating meaningful daily experiences for their people.
If you lead a team—or aspire to—this episode offers a powerful reminder: when people feel that they matter, energy, commitment, and performance follow.
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