Nicole Crayne, self-proclaimed "Chaos Wrangler" at Saffire, spent 12 years between support roles wrangling the chaos and the curiosity of kids as a stay-at-home parent.
Now back in the corporate world, Nicole chats with Mat about what it takes to build curiosity into a team - trust, slack time, and a type of disciplined approach to asking "why".
We also learn how her dad has sustained a decades-long plumbing business on a specific attitude towards service.
See https://helpscout.com/blog/fix-your-plumbing/ for show notes and links.
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