On Ep. 1 of Brainfood, Simon Taylor, Head of Market Development @ Tempo is joined by David Vélez, Founder & Global CEO @ Nubank to discuss Nubank's US launch, strategy, Hispanic customers, AI banking agents and more!
Timestamps:
00:00 Introduction
0:11 Nubank’s scale, efficiency, US launch, tokenization and AI
2:14 Chuck Feeney’s philanthropy and influence on David Vélez
4:13 Smart efficiency culture and Nubank’s branchless cost advantage
7:10 Hidden US banking costs and the underbanked opportunity
9:44 Nubank’s US strategy, Hispanic customers and incumbent competition
12:13 Customer obsession, NPS and long term loyalty economics
16:48 Nubank Global, stablecoin savings and international money movement
22:00 NuFormer foundation models for credit decisioning and financial AI
27:20 AI banking agents, financial guidance and cautious customer rollout
30:34 AI driven workflow reinvention and Nubank’s flatter organization
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