In this episode of Contact Center Perspectives, host Tracy Weinger speaks with Florian Raschbichler from HiveMQ about how AI agents are transforming customer success. Florian shares how AI is being applied across the entire customer journey, helping teams scale operations, improve efficiency, and focus more on delivering real customer value. The conversation explores how customer success is evolving from a support function into a revenue driver — and why companies that focus on outcomes and value creation will win in the age of AI.

Rss Apple Podcaster
Podden och tillhörande omslagsbild på den här sidan tillhör wow24-7.io. Innehållet i podden är skapat av wow24-7.io och inte av, eller tillsammans med, Poddtoppen.