Healthcare organizations don't just have an efficiency problem—they have a culture problem. Siloed specialists, misaligned incentives, and fragmented decision-making leave patients frustrated and clinicians burned out.

Jonathan Kolstad is a professor of economic analysis and policy at UC Berkeley Haas and is one of the country's leading health economists. He’s the founder and faculty director of the Center for Healthcare Marketplace Innovation (CHMI), a joint center between Haas and UC Berkeley’s College of Computing, Data Science, and Society. CHMI’s executive director is Ted Robertson, who specializes in designing and building healthcare products with the best mix of human and AI insights in decision making. 

On this episode of The Culture Kit, Jon and Ted join organizational culture expert and co-host Jenny Chatman, Dean of the Haas School, to explain why healthcare’s broken structure is ultimately a culture problem, and how AI—deployed in the right way—might help fix it. 

(Note: Co-host Sameer Srivastava was out of town for this episode.)

3 Main Takeaways:

  1. Healthcare's fragmentation is baked into the incentive structure, creating professional subcultures that work against patients and each other.
  2. AI has the potential to reduce burnout in healthcare providers and give patients a higher quality standard of care. 
  3. General-purpose AI isn't enough: healthcare needs models trained on real clinical decision-making, not medical textbooks.

Read the full transcript of this episode on our website: https://haas.berkeley.edu/culture/culture-kit-podcast/posts/healthcare-has-a-culture-problem-can-ai-help-fix-it

*The Culture Kit with Jenny & Sameer is a production of Haas School of Business and is produced by University FM.*

Show Links:

Learn more about the podcast and the Berkeley Center for Workplace Culture and Innovation at www.haas.org/culture-kit.

 

*The Culture Kit with Jenny & Sameer is a production of Haas School of Business and is produced by University FM.*


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