Doing More With Less: How to Build a Quietly Amazing Support Function

Ron Crabtree speaks with Robert Semethy about building a support function that can take on more work without relying on heroics. Robert explains how digital processes should create usable data, decision support, and evidence that can answer an auditor's questions years later. He also shares how training, external certification, internal succession, and regular reviews of risks and controls help teams increase capability while removing work that no longer matters.