134. What to (And Not To) Say About AI in Your CS Interviews

If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low.

In this episode, I’m breaking down what hiring managers actually want to hear about AI in your CS interviews, why efficiency alone is no longer enough, and four specific ways to show that you’re using AI to make a bigger impact with your customers. I’ll also share the AI terminology worth knowing so you can walk into interviews feeling prepared without becoming an AI expert.

If you want to prove you’re keeping up with AI and stand out for the right reasons in your next CS interview, hit play and let’s dive in.

And if all the changes happening in CS have you wondering what it actually takes to land your next role, apply for coaching HERE and let’s get you on the right track.

00:45 – What AI fluency actually means in CS hiring right now

02:19 – Why using AI for efficiency is no longer enough to stand out

05:04 – What hiring managers want to see from your AI usage

07:19 – How AI can help you have smarter customer conversations

09:06 – Using AI to uncover deeper insights about account health

12:08 – How AI can help you become a more strategic customer partner

17:26 – The terminology worth knowing before your next CS interview

OTHER EPISODES YOU’LL LOVE:

🎙️Episode 132: A CS Hiring Manager Who Interviewed 3,000 CSMs Tells You What Gets You Hired (with Michael Boyd)

🎙️Episode 128: How To Impress a CS Hiring Manager (from a CS Hiring Manager) - with Eric Clouse!

🎙️Episode 127: AI Won't Replace You as a CSM (But It Does Raise the Bar) - with Dan Ennis!

FREEBIES & RESOURCES:

🛎️ Actively looking for a job in Customer Success or plan to in the near future? Apply for 1:1 Coaching with me HERE

🛎️ Optimize your resume for Customer Success jobs to land consistent interviews with my FREE Training: https://customer-success-career.captivate.fm/resume

🛎️ Learn how to sell yourself as the best candidate & walk into your next Customer Success job interview with confidence with my FREE Training: https://customer-success-career.captivate.fm/sellyourself

🛎️ Learn how to Master Behavioral Interviews with my FREE Training: https://customer-success-career.captivate.fm/behavioral

CONNECT WITH ME:

❤️ Let's be LinkedIn friends: www.linkedin.com/in/carly-agar/

💭 Got any questions? Send me an email at support@carlyagar.com

HEAD TO THE SHOW NOTES: https://customer-success-career.captivate.fm/episode134

FOLLOW & REVIEW:

Are you loving the podcast? I'd appreciate it if you could take a few seconds to do these two things:

👉🏻 Hit the FOLLOW button so you don't miss out on any new episodes when they drop

👉🏻 And either leave a review on Apple Podcasts or let me know your thoughts by leaving a comment over on Spotify!

This helps me reach more customer success pros who need these insights.

Thanks for tuning in to the Customer Success Career Coach podcast! I'll catch you next week.

New episodes drop every Wednesday!