Special Edition - Kids Helpline's Tracy Adams on the 24/7 Campaign and Why the Contact Centre Is Crucial for Young People

In this special edition episode, hosts Scott and Matt welcome Tracy Adams, CEO of Your Town and Kids Helpline, to discuss the vital role of technology in transforming mental health support for children. Tracy shares insights on how Kids Helpline is harnessing AI and innovative technologies to enhance service delivery, improving response times and personalizing care for young people in need. The conversation also delves into their strategic goals for outreach and maintaining human connection in counseling as technology evolves. Additionally, learn about the upcoming 24/7 Giving Day campaign to ensure that every child has access to the professional help they require.