Welcome to a new episode of I'm The Gaffer 👷♂️
What if the biggest mistake leaders make is punishing mistakes?
In this episode, Glenn Bostock, Founder of SnapCab and author of The Human Business, joins Gavin Coyle to share how changing the way he treated employees transformed his company culture, improved innovation, and helped build a thriving manufacturing business.
From rewarding employees for identifying mistakes to creating a workplace built on kindness, authenticity, and purpose, Glenn explains why businesses should focus on helping people thrive, not simply maximizing profit.
Whether you're a business owner, construction leader, project manager, entrepreneur, HR professional, or team leader, this conversation offers practical leadership lessons you can apply immediately.
You'll learn:
- Why rewarding mistakes creates stronger teams
- How fear prevents innovation and continuous improvement
- The leadership lesson that changed Glenn's business forever
- How one employee mistake saved the company hundreds of thousands of dollars
- Why people are motivated by purpose more than fear
- How to build a workplace where employees actively solve problems
- The three core values behind SnapCab's company culture
- Why money should be a tool, not the ultimate goal of business
🎯 Episode Highlights / Timestamps
00:00 Rewarding mistakes instead of punishing them
00:47 Introduction to Glenn Bostock & employee engagement
03:18 Learning disabilities and the leadership lesson that shaped SnapCab
12:41 The employee mistake that changed everything
14:49 Why Glenn rewarded an employee with a trip to Hawaii
16:18 Building a culture that rewards problem solving
18:09 Why rewarding mistakes removes fear
23:40 Why money is a tool, not the goal
38:28 What success really means in business
41:26 The biggest lesson Glenn would teach his younger self
Connect with Glenn Bostock
🌐 SnapCab
https://snapcab.com/
📖 The Human Business (Amazon)
https://www.amazon.in/Human-Business-People-First-Lasting-Success/dp/B0GCHGXDBF
🔗 LinkedIn
https://www.linkedin.com/in/glennbostock/?skipRedirect=true
About Coyle Group
Coyle Group provides safety outsourcing and managed services for high-impact projects across wind, utilities, power generation, engineering, and construction.
With over 25 years of experience, 100+ safety professionals, and more than 1 million safety hours completed, Coyle Group helps organisations deliver projects safely and compliantly.
Learn more:
https://coyle-group.com/
About the Podcast
I'm The Gaffer, hosted by Gavin Coyle, features conversations with industry leaders, entrepreneurs, and subject matter experts covering construction, engineering, leadership, business growth, safety, procurement, project delivery, and workplace culture.
Listen on:
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https://bit.ly/ImTheGaffer
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YouTube
https://www.youtube.com/@ImTheGafferPodcast
Website
https://www.imthegaffer.com
Subscribe for more conversations on leadership, construction, business growth, workplace culture, employee engagement, engineering, manufacturing, and entrepreneurship.
#ImTheGaffer #Leadership #EmployeeEngagement #BusinessCulture #CompanyCulture #LeadershipDevelopment #Manufacturing #LeanManufacturing #BusinessGrowth #Construction #Entrepreneurship #Management #Innovation #WorkplaceCulture #HumanBusiness
