In this episode of The Marketing Pulse Podcast, we sit down with Brian J. Silungwe, a respected marketing and communications professional with over 17 years of experience. Currently serving as the Council Secretary of the Zambia Institute of Marketing and Executive Head – Marketing & Innovation at African Grey Insurance, Brian shares powerful insights on:


The true meaning of customer experience


How brands can deliver value beyond the product


The role of empathy, innovation, and consistency in service


Real-life examples from his career in marketing, PR, and insurance


If you're passionate about marketing, brand loyalty, and delivering unforgettable service—this one is for you.


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