123. 7-Eleven Singapore's Managing Director, Anushree Khosla: "We don't just want to be a convenience store. We want to be a place of discovery."

Convenience retail is evolving beyond speed and accessibility. In this episode of OFFBounds, Paula Macaggi sits down with Anushree Khosla, Managing Director of 7-Eleven Singapore, to explore how one of the world's most recognizable retail brands is transforming its stores into destinations for discovery. Inspired by the success of convenience retail in markets like Japan, 7-Eleven Singapore is rethinking everything from store design and food innovation to viral products, collectibles, and customer experience to give consumers a reason to come back again and again.

Anushree also shares lessons from her career across India, Hong Kong, and Singapore, explaining why understanding consumer behavior is more important than ever and how leaders can build organizations that continuously adapt to changing customer expectations. The conversation offers valuable insights into retail transformation, merchandising strategy, convenience retail, and what it takes to stay relevant in one of the world's fastest-moving industries.