Episode 232 - The Raving Fan Method - Mastering Customer Service with Jack Oujo
Jack Oujo transitioned from a professional baseball umpire to building a multimillion-dollar wealth management firm after being released. He faced financial ruin at thirty but used education and strict written processes to reinvent his life. We explore his journey from mourning a sports career to creating excellence through humility and service.
Key Takeaways
Create a written business plan to visualize your ultimate goals and success.
Invest in extensive education to build a strong foundation for your new career.
Focus on repeatable processes rather than just chasing end results for your business.
Hire high-quality experts early on to help your business scale efficiently and quickly.
Deliver exceptional customer service to turn every single client into a raving fan.
Resources
Jack Oujo CPA/PFS, CFP®, MS, is the author of TOO SMART TO BE AN UMPIRE and the founder of Oujo Wealth Strategies, one of the nation's largest tax-focused wealth management firms.
I believe that Anything is Possible and that people have the genius within them to find and live in their Genius Zone, their ultimate potential, and to live in abundance without burnout and without burning those who surround them.
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