On this episode of the Hypercube Energy Podcast, Adam Sroka speaks with Laura Sandys CBE, Chair of the Ofgem & Innovate UK Networks Innovation Taskforce, about the structural and cultural barriers holding the energy sector back.
Drawing on experience across business, politics and energy policy, Laura shares a candid perspective on why many of the industry’s biggest challenges are not technical, but organisational. The conversation explores issues such as fragmented decision-making, outdated business models, customer engagement and innovation adoption, highlighting why the sector must think differently if it is to deliver the energy transition successfully.
The discussion explores whole-system thinking, digital transformation, energy-as-a-service, grid constraints and the importance of learning from sectors such as logistics, telecoms and financial services. Laura also explains why innovation should be judged by deployment rather than pilots, drawing on examples such as Sero Homes, which is helping create customer-focused, low-carbon energy solutions for social housing.
Adam and Laura cover:
Why the energy sector needs a stronger culture of customer service
Learning from logistics, telecoms and other industries
Why innovation should focus on deployment, not pilots
The role of data, digitalisation and AI in energy transformation
Building a more diverse, customer-focused and systems-oriented sector
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