In this Swoz monthly webinar excerpt, Matt covers one of the most neglected processes when it comes to making a legendary brand: Onboarding.
We pour enormous energy into recruiting and retention, but the middle part (everything between "yes" and day one) is often an afterthought. A clunky onboarding process confirms the new hire's worst fear: that what they were sold and what they're walking into aren't the same thing.
Today's episode walks through 5 areas that turn onboarding from an accidental process into an intentional one: creating urgency after the hire, reducing friction before day one, building clarity with a 30/60/90 day structure, celebrating early wins, and making real human connections that stick.
Your newest employees can be your best recruiters -- if you give them something worth talking about.
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