He was Mayor Bloomberg’s communications director, leading on the design of NYC Service and on public engagement for a number of Bloomberg reforms.
James has paid more attention than almost anyone to how cities work, and how they learn from each other. But is the Bloomberg model for making cities better “technocratic”? What can it do, and what can’t it do? And should mayors be “innovative”? Or are the best practices, at the end of the day, pretty straightforward? We get into these questions and more.
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