What does it really take to change when everything around you is built for yesterday?

In this episode of the CXD Podcast, Oliver King is joined by Ian Rabagliati, Product Director at LeShuttle, where they unpack how to move past the weight of legacy systems, co-create change with the people who deliver it, and keep momentum alive with progress everyone can see.

Connect with Ian - https://www.linkedin.com/in/ian-rabagliati-19146912/

Chapters: 

  • 00:00 - The Dilemma of Legacy Businesses
  • 01:31 - Transforming Vision into Reality
  • 04:22 - The Importance of Starting
  • 06:48 - Phased Approach to Change
  • 10:08 - Design Thinking in Infrastructure
  • 15:22 - Agile Methodologies in Physical Environments
  • 19:41 - Putting Customers Back at the Centre
  • 23:35 - Building Belief Through Visible Changes


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