In this session, Harsh Mehta of Worldpay and Dock Labs unpack the identity and trust challenges behind AI agents and agentic payments: what is genuinely working today, what is still marketing, and what has to be solved before agents can transact autonomously.
(1:25) Meet the guest: Harsh Mehta on AI and agentic commerce at Worldpay
(5:47) Defining agentic commerce: reactive agents vs proactive agents
(8:08) The levels of autonomy and why the headlines run ahead of reality
(9:06) Human in the loop today: ACP, Google's protocol, and why browsers stop at checkout
(12:47) Are more agent transactions slipping through than we realize?
(13:18) Structured retail flows, embedded checkout, and why discovery is the long pole
(15:24) Why B2B and procurement may scale faster than consumer shopping
(16:50) The three hardest unsolved problems: data loss, identity, intent and liability
(19:20) How agentic commerce inverts twenty years of fraud detection
(20:54) False positives: when your fraud stack blocks your best new customers
(21:57) Dock Labs' model: tying agents to individuals through delegation and verifiable credentials
(25:44) Liability at agentic scale and who ends up holding the can
(27:56) Intent frameworks: Mastercard Verifiable Intent, Google AP2, and selective disclosure
(29:00) When bad product data is the real culprit
(32:27) Who owns the mandate verification layer: platforms, PSPs, or a neutral layer
(37:05) Commercial models: where value lands when an agent sits in the middle
(40:51) Closing takeaways: build the foundations now, do the unglamorous work
Website - https://www.dock.io/
LinkedIn - https://www.linkedin.com/company/docknetwork/
